Choose Fireplaces and Stoves.com reserves the right to cancel products to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds our store has collected in reference to the canceled products and/or services.

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are sent to the distributor the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the item cannot be returned. In some cases a custom, special order item may be non-returnable and/or non-cancelable. In the case where items get damaged in shipping, ChooseFireplacesandStoves.com will exchange the damaged item with a new item.

Shipping times and rush charges

Napoleon

Normal Ship Time 3-4 Weeks, or RUSH
Parts Ship Time: 3-4 weeks
Rush Ship Time: 2 weeks
Charge to Customer for Rush: 3%

Lennox

Normal Ship Time: 3-4 Weeks
Parts Ship Time: 3-4 weeks
Rush Ship Time: 1-2 Weeks
Rush Charge: 3%

Horse-Flame:

Normal ship time: 3-4 Weeks
Rush Ship Time: 1 week

*The following regions do not qualify for free shipping.

• Alaska
• Hawaii
• Martha’s Vineyard
• Nantucket, MA
• Florida Keys
• Harsens Island, MI
• Beaver, MI
• Drummond, Michigan
• Puget Sound, WA
• Shelter Island, NY